All of my stuff is disappearing! The day before my spike went missing, today my blue and white raccoon tail is gone!

I changed my password last night just in case and my things are still going missing, and it's just my good items. I've had that blue and white raccoon tail since the beginning of this year and it's kind of upsetting because I worked really hard for everything I've had.

I'm emailing AJHQ today and if I don't get a response within 48 hours, I'm probably going to quit AJ.

Edit:

They just gave me an automated message so I guess I'm going to try another method, and I might quit on sunday.